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i razvoja, obicno pribegava programima
optimizacije i smanjenja troskova, uz nas-
tojanje da se odrzi kvalitet servisa i stvore
preduslovi za kasniji razvoj. Pored toga, u
uslovima pritiska na operativne troskove i
ogranicenih ili nepostojeih investicija zna-
ju da se postavljaju i pitanja sta to IT radi i
da li to previse kosta, a s druge strane rastu
izazovi uzrokovani globalizacijom i inter-
nacionalizacijom poslovanja, bezbednosnim
rizicima vezanim za zastitu informacija i
kontinuitet poslovanja.
optimization and cost reduction programmes,
aiming at retaining the quality of service and
creating preconditions for later development.
In addition, in the situation characterized by
large pressure on operative costs and limited
or non-existent investments, one can ask
themselves what the IT actually does and
whether it costs too much, while on the other
side, the demands caused by the globalization
and internationalization of business, safety
risks related to data protection and business
continuity keep raising.
,,Zbog svega toga zivot IT rukovodila-
ca ni ove godine nije lak i zato ovim skupom
zelimo da vam damo nove ideje kako ete da
ga olaksate", porucio je Stoki. ,,Smatramo
da IT sektor ne treba da ceka skrstenih ruku,
ve da deluje proaktivno i transformise se iz
organizacija zasnovanih na operacijama, u
one koje e se baviti uslugama. Predlazemo
da rasclanite usluge koje interno pruzate,
precizirate interne ugovore o nivoima njiho-
vog pruzanja, uvedete njihovo praenje kroz
odgovarajui softver i jasno definisete cene
za svaku od usluga. Tako dobijate alat koji
e vam omoguiti da argumentovano odgo-
vorite na budue opravdane ili neopravdane
zahteve rukovodeih struktura. Zbog toga e
neke od tema skupa biti ITIL, obezbeivanje
podataka, upravljanje rizicima, servisni desk,
softver za upravljanje pruzanjem usluga..."
"Because of all that, lives of IT managers
are not getting easier this year either, and
that is why through this gathering we want to
give you new ideas in order for you to make
it easier", said Mr Stoki. "We think that
the IT sector should not wait doing nothing,
but should act proactively and transform
from organizations based on operations into
those that will provide services. We suggest
you separate services you provide internally,
define internal agreements related to the level
of their provision, implement their tracking
using adequate software and clearly define
prices for each of those services. In that way,
you have the tool which will enable you to
respond to justified or unjustified demands of
managerial structures with clear arguments.
That is why some of the topics of this
gathering will be ITIL, data protection, risk
Zbog svega toga zivot IT rukovodilaca
ni ove godine nije lak i zato ovim
skupom zelimo da vam damo nove
ideje kako ete da ga olaksate", porucio
je Stoki. ,,Smatramo da IT sektor
ne treba da ceka skrstenih ruku, ve
da deluje proaktivno i transformise
se iz organizacija zasnovanih na
operacijama, u one koje e se baviti
uslugama."
Because of all that, lives of IT
managers are not getting easier this
year either, and that is why through
this gathering we want to give you
new ideas in order for you to make it
easier", said Mr Stokic. "We think that
the IT sector should not wait doing
nothing, but should act proactively and
transform from organizations based on
operations into those that will provide
services."